Cancellation & refunds

Check the cancellation line in the price breakdown and review step before paying. A rate may be flexible, partly refundable or non-refundable. The relevant dates and refund amount are calculated from the booking and service dates shown there.

Use the booking page when cancellation is available, or contact support@alojamentoideal.pt from the email used for the booking. A cancellation is not complete until we confirm it in writing.

When a refund is due, we send it to the original payment method. Banks and card providers control the final time it takes to appear. Any non-refundable amount, provider charge or amount expressly excluded by the displayed policy remains payable where legally permitted.

A date change is a new availability and price request. It only takes effect after we confirm it. If we must cancel or materially change a confirmed booking, we will explain the available remedy, which may include an alternative, a credit where agreed or a refund.

Portuguese law excludes accommodation supplied for a specific date or period, and leisure services supplied for a specific date or period, from the general 14-day right of withdrawal. This does not remove the cancellation rights shown for your rate or any other mandatory consumer right.