Complaints & consumer disputes

Email support@alojamentoideal.pt or write to Relevos Inalcançáveis, Lda., Rua António Ramalho 171, 4460-241 Senhora da Hora, Portugal. Keep the confirmation email and any messages exchanged with us.

Consumers may use the Portuguese electronic complaints book at www.livroreclamacoes.pt. The link is also available in the website footer.

For consumer disputes in the Porto metropolitan area, the competent centre is the Centro de Informação de Consumo e Arbitragem do Porto (CICAP), Rua Damião de Góis, 31, Loja 6, 4050-225 Porto, tel. 225 508 349, email cicap@cicap.pt, www.cicap.pt. Its territorial and subject-matter competence should be confirmed with the centre.

You may also find the competent Portuguese consumer ADR entity through the Directorate-General for Consumers at www.consumidor.gov.pt. The former European Online Dispute Resolution platform is no longer available.